Appointments
Dr. Wells and our Nurse Practitioners routinely see patients from 9:00 am to 11:45 and 2:00 pm to 3:45 pm Monday through Friday. We will be offering evening hours again this coming summer. It is necessary to schedule an appointment, as we do not take walk-in patients. If you have an
emergency, please call our office and we will work you in as quickly as possible when medically indicated.
Regular Annual exams should be made 3 months in advance. If you have a specific gynecology problem that needs to be addressed please make a separate appointment from your annual appointment. Gynecologic appointments should be made 3 weeks in advance, with the exception of urgent problems that will be triaged and scheduled accordingly.
We recognize the value of your time, so
we do our best to keep your appointment on schedules. However, unforeseen delays do arise, due to emergencies and deliveries. Our staff will make every effort to notify you by telephone so that you may choose either to keep your appointment or to reschedule.
Prescriptions and Refills
Try to request new prescriptions at appointments when possible. Keep in mind that many pharmacies do not always carry prescription drugs on
hand. Therefore, try to call your pharmacy a week prior to taking your last dose to give the pharmacy time to fax us the request and order your prescriptions.
Lab Work & Test Results
Provided time allowed, most blood work ordered at the time of your visit can be drawn by one of our medical assistants. There are however some tests that must be drawn at a laboratory.
If you are having lab work done at a time other than your
scheduled office visit it is best to call our office to make sure that someone will be available for you.
Results for most lab work take 1 to 3 days for the results for us to receive them. Feel free to ask one of our medical assistants how long your test will take to be completed. Then if the appropriate amount of time as passed and you have not heard from our office, please feel free to calls us to see if the test results have been received.
Pap Smear test results can
take anywhere from 4 to 6 weeks to be received. At that time, your results are reviewed and a letter is generated and mailed to you. If there is a problem with your results, you will receive a phone call from our office.
Medical Records
We will always keep your medical records strictly confidential. Your prior, written authorization is required for the release of any information. A $20.00 records copy fee will apply and
must be received with your written authorization prior to your records being sent.
A 10 day notice is required or an additional fee of $5.00 will apply for a RUSH request.
*Request for Release of Medical Records form can be found on the website under the Forms Tab.
Disability Paper Work
State disability and FMLA forms are available in our office for your convenience. Please fill out your portion of the state disability form and
return it to one of our medical assistants no sooner than two weeks prior to your last day worked. Please make sure all important dates are filled in. We cannot send in forms that are not completed. If you are unsure of when your last day will be please keep your forms until you are sure. Please allow 5 to 7 business days to complete all forms.
There is a $10.00 fee for each form after the State Disability Form. Payment must be made before forms are
completed.
Please feel free to call our office and speak to Stephanie if you have any questions regarding your disability forms.
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110 Tampico #220, Walnut Creek, CA 94598
Telephone: 925-935-5356; FAX: 925-935-1070